ChinaPayCheck Workspace (app.chinapaycheck.com) is run by ChinaPayCheck. Help is given inside the app, through the routes below. This site does not publish a support phone number or support e-mail address.
ChinaPayCheck Workspace 的帮助通过应用内的以下途径提供。本网站不公布客服电话或客服邮箱。
Use Forgot password and enter the e-mail address of your account. If the account exists, ChinaPayCheck sends a reset link to that address. The link works once and only for a limited time; check your spam folder if it does not arrive.
无法登录：点击“忘记密码”，填写账号邮箱。账号存在时，ChinaPayCheck 会向该邮箱发送一次性、限时有效的重置链接。
Create an account as a Buyer or as a Supplier / Factory. The Free plan needs no payment details.
新用户：以采购方或供应商/工厂身份注册。免费套餐无需付款信息。
Sign in, create an RFQ with the product and quantity, then choose Send to ChinaPayCheck sourcing desk. The RFQ is then assigned to the ChinaPayCheck sourcing desk, which looks for factories and returns its quotation on the same RFQ in the app.
采购需求：登录后创建询价单并填写产品和数量，点击“发送给 ChinaPayCheck 采购服务台”。询价单会分配给 ChinaPayCheck 采购服务台，报价显示在同一询价单中。
See Pricing. Choosing a paid plan records a request for the ChinaPayCheck team to follow up; no payment is collected in the app and your current access stays unchanged until the plan is changed.
套餐：选择付费套餐只记录申请，由 ChinaPayCheck 团队跟进；应用内不收款，当前权限保持不变。
A buyer or supplier workspace can add teammates up to the team seats of its plan; the Account page shows how many are used. The person who created the workspace opens Team in the workspace, enters the teammate's e-mail and copies the one-time invite link. ChinaPayCheck never sends it by e-mail: share it yourself. The teammate opens the link within 7 days and creates an account, or logs in, with that same e-mail. An account that already belongs to another workspace cannot join; invite a different e-mail instead. Only the creator of the workspace can remove a teammate, and access ends at once. Staff accounts of the ChinaPayCheck team itself are managed by its Owner or an Admin.
团队账号：买家或供应商工作区可按套餐的团队席位添加成员，账户页显示已用席位。工作区创建者在工作区打开“团队”，填写成员邮箱并复制一次性邀请链接。ChinaPayCheck 不会发送邮件，请自行分享链接。成员须在 7 天内打开链接，并用同一邮箱创建账户或登录。已属于其他工作区的账户无法加入，请改用其他邮箱邀请。只有工作区创建者可以移除成员，移除后访问立即结束。ChinaPayCheck 团队自身的员工账号由其负责人或管理员管理。
Sign in, open My account → Privacy and send a deletion request: you confirm it with your current password and may add a reason (for example which records you want removed). The request reaches the ChinaPayCheck platform Owner and Admins. The ChinaPayCheck team handles it by hand within 30 days: the platform Owner removes the account outside the app and then marks the request processed. Until then your account stays active, and the same section shows whether the request is open or processed. There is no e-mail or phone route for this; the in-app request is the only one, and it is the one the ChinaPayCheck team acts on.
删除账户 / 隐私请求：登录后打开“我的账户 → 隐私”，提交删除请求（需输入当前密码确认，可附原因，例如希望删除哪些记录）。请求会送达 ChinaPayCheck 平台负责人和管理员，ChinaPayCheck 团队会在 30 天内人工处理：由平台负责人在应用外删除账户，然后标记为已处理。在此之前账户保持可用，同一栏目会显示请求是待处理还是已处理。此事项没有邮件或电话途径，应用内请求是唯一且有效的途径。
Nobody needs your password to help you. Never send it in a message or e-mail.